If you are dissatisfied with your order, you can return your items for a prompt refund or exchange within 30 days. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below. Weber-Gale & Company 555 Cassie Lynn Lane Oconomowoc, WI 53066